Privacy Policy

VOIDD ("VOIDD", "we", "us") builds animated Shopify theme sections and the VOIDD Shopify app. This policy describes what data we collect through our marketing site at voidd.app and through the VOIDD app installed on Shopify stores, how we use it, and your rights over it.

voidd.app is a static marketing site. We do not run analytics, advertising pixels, or third-party trackers. We do not set cookies. We do not collect IP addresses, device fingerprints, or browsing behavior.

The site uses your browser's localStorage for small features (e.g. remembering the position of an interactive widget on the home page). This data never leaves your device.

Our hosting provider (Vercel) and DNS provider (Cloudflare) process basic request metadata (IP, user-agent) for security and abuse prevention as part of standard edge-network operation. We do not access or retain those logs.

When you install the VOIDD app on your Shopify store, we collect the minimum data required to operate:

• Store information — your shop domain, shop name, and the OAuth scopes you grant.
• Theme and section configuration — settings you save for the animated sections you install.
• Chat conversations— if you enable the in-app chat assistant, your messages and the assistant's replies are stored so the assistant can maintain context across the conversation.
• Operational logs — request timestamps, error traces, and usage counters used to keep the app running reliably.

We do not collect customer personal data, order details, or payment information from your Shopify store unless explicitly required by a feature you turn on, and only with the OAuth scopes you have granted.

• To provide, maintain, and improve the VOIDD app.
• To respond to support requests you send us.
• To send chat messages to our AI provider (Anthropic) so the assistant can generate a reply.
• To detect and prevent abuse, fraud, or security incidents.
• To comply with legal obligations.

We do not sell your data. We do not share your data with advertisers or data brokers. We do not use your data to train AI models.

We use the following sub-processors to operate the service. Each is bound by data-processing agreements:

• Shopify — app hosting and OAuth surface for merchants who install VOIDD.
• Vercel — hosting for voidd.app.
• Cloudflare — DNS and email routing for voidd.app.
• Anthropic — AI inference for the chat assistant. Messages you send are processed by Anthropic under their commercial terms; Anthropic does not train on commercial inputs.

We retain app configuration data for as long as your app is installed. If you uninstall VOIDD, we delete or de-identify your shop's configuration and chat history within 30 days, except where a longer retention period is required by law (e.g. financial records).

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, email hello@voidd.app. We will respond within 30 days.

For merchants in the EU/UK: VOIDD is the data controller for our marketing site, and a data processor for the VOIDD Shopify app on behalf of the merchant who installs it.

For California residents: you have the right to know what personal information we collect, to delete it, and to opt out of any sale (we do not sell personal information).

VOIDD is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

We protect your data with industry-standard safeguards: encryption in transit (TLS 1.2+), encryption at rest, and least-privilege access controls. No system is perfectly secure; if we discover a breach affecting your data, we will notify you in accordance with applicable law.

Our processors operate globally. By using VOIDD, you consent to your data being transferred to and processed in jurisdictions where our processors have infrastructure, including the United States. We rely on Standard Contractual Clauses or equivalent safeguards where required.

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via the VOIDD app dashboard or email to admins of stores that have VOIDD installed.

Privacy questions, data requests, or anything else: hello@voidd.app